Return Policy

We understand that occasionally situations may arise where you need to return a product. We strive to make this process as smooth as possible for our business customers.

Please review the following guidelines for returns:

• Eligibility
  • Only products that are unused, undamaged, and in their original packaging are eligible for return

• No defects, damages, stickered products, or private label items will be accepted for returns
• Return Authorization
  • Before returning any products, you must obtain authorization from our customer service department and/or Sales Account Manager
  • Please provide the following information for RMA
    • Account Number
    • Company Name
    • Original PO#
  • Must be less than 5% of total annual revenue with Implus
  • We will provide you with a return authorization number (RMA) and instructions on how to proceed
  • Must return your product within 30 days of approval of (RMA) return

• Restocking Fee
  • A restocking fee of 5% will be charged for all returned items to be placed back in our inventory. This will automatically come off the credit amount requested

• Return Shipping
  • Customers are responsible for arranging and covering the costs of return shipping
  • Implus will assume responsibility for any orders where it is our mistake with over shipments, or order mistakes by customer service
  • Please ensure that the returned items are adequately packaged to prevent damage during transit. We recommend using a trackable shipping method and ensuring the package for the value of the items being returned

• Refund
  • Once we receive the returned items and verify their condition, we will process your refund
  • Some returns may be subject to our refund verification system. Returns and credits may be limited or declined

Shipping discrepancies must be reported within 10 days. Please call 1-800-446-7587.