Refund policy

We understand that occasionally situations may arise where you need to return a product. We strive to make this process as smooth as possible for our business customers. Please review the following guidelines for returns:

1. Eligibility
   • Only products that are unused, undamaged, and in their original packaging are eligible for return.
   • No Defects, damages, stickered products, or private label items will be accepted for returns.
2. Return Authorization
   • Before returning any products, you must obtain authorization from our customer service department and/or Sales Account Manager.
   i. Please provide the following information for RMA
   1. Account Number
   2. Company Name
   3. Original PO#
   • Must be less than 5% of total annual revenue with Implus.
   • We will provide you with a return authorization number (RMA) and instructions on how to proceed.
   • Must return your product within 30 days of approval of (RMA) return.
3. Restocking Fee
   • A restocking fee of 5% will be charged for all returned items to be placed back in our inventory. This will automatically come off the credit amount requested.
4. Return Shipping
   • Customers are responsible for arranging and covering the costs of return shipping.
   • Implus will assume responsibility for any orders where it is our mistake with over shipments, or order mistakes by customer service.
   • Please ensure that the returned items are adequately packaged to prevent damage during transit. We recommend using a trackable shipping method and ensuring the package for the value of the items being returned.
5. Refund
   • Once we receive the returned items and verify their condition, we will process
   your refund.
   • Some returns may be subject to our refund verification system. Returns and Credits may be limited or declined.